RJ
Rodney J
1 reviews | Active since Oct 2020
09 Nov 2020, 21:30
Same old Inefficient Vodacom
On Thurs Nov 5 at 7;12 AM I received an e-mail from Hello peter advising that my complaint had been seen and that a consultant would contact me in due course. Well it is Monday evening and to date nobody has contacted me so I am sitting with a WiFi router from Vodacom which I cannot use. The consultant who was going to contact me obviously is in no hurry whatsoever something so typical of ALL my dealings with Vodacom
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Replies (2)
Vodacom's replyOfficial
10 Nov 2020, 07:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2020, 10:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was previously provided to you, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 10:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was previously provided to you, your query has now been resolved. Regards Consumer Website Team
Best regards,