Same old careless vodacom
I cancelled 2 numbers' contracts and went on different packages end of July. The agreement was airtime AND data.
The airtime loads but vodacom doesn't load the data. I have phoned 111. They promised to rectify. NOTHING was done. No data was loaded on 1 of the numbers. So Vodacom, you OWE ME DATA WHICH I PAID FOR.
Ive had the same number for 14 damn years. Pull your **** together and SORT OUT YOUR CLIENTS. Else I will contact your legal department with a ICASA complaint and cancel both contracts.
GIVE ME WHAT YOU AGREED TO SUPPLY AND WHAT I PAY FOR!!!!!!
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Vodacom's replyOfficial
02 Sept 2017, 11:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2017, 11:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,