1 reviews | Active since Aug 2017
Same old bad service...
Vodacom contacted me apologizing for my "bad experience" after I kept getting billed for an account which I cancelled in March 2017. This response was finally received on 3 October. They have soiled my once good name at the Credit Bureau as I tried to open an account at a retailer and they asked me "what's going on with the Vodacom account". Out of curiosity I also tried to apply for a loan, and was told I am only receiving low offers due to the fact that Vodacom has given me a bad name. I would like to have this sorted out NOW. It's not enough to say sorry and pay up the account. This all came about due to their consultants incompetence, and now I have to carry the consquences? I don't think so. Clear my name!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Nicole Jordan,
I do apologise for the late response.
I've responded to you via email with feedback.
I do apologise for the inconvenience caused.
Regards,
UW
Dear Nicole Jordan,
I do apologise for the late response.
I've responded to you via email with feedback.
I do apologise for the inconvenience caused.
Regards,
UW