SAME ISSUE, Second Complaint.
Was told that MBD would stop harassing me on February 1st as I am not and have never been in debt to Vodacom. Today is the 19th and I still receive phone calls and sms messages daily!
My credit report also still shows the closed Vodacom account as having been overdue between the months of August 2018 - January 2019. I want this corrected as this was never the case.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
19 Feb 2019, 16:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 16:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Feb 2019, 17:08Dear Marli,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from MBD and the account was withdrawn from the DCA.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from MBD and the account was withdrawn from the DCA.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 17:08
Official
Dear Marli,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from MBD and the account was withdrawn from the DCA.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from MBD and the account was withdrawn from the DCA.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
19 Feb 2019, 17:14When did you receive this confirmation as I received another sms at 12h45 this afternoon?
's update19 Feb 2019, 17:14
Reviewer Update
When did you receive this confirmation as I received another sms at 12h45 this afternoon?
's updateReviewer Update
19 Feb 2019, 17:18Also, when will my credit report reflect the rectification?
's update19 Feb 2019, 17:18
Reviewer Update
Also, when will my credit report reflect the rectification?
's updateReviewer Update
20 Feb 2019, 14:49Received yet another sms this afternoon.
's update20 Feb 2019, 14:49
Reviewer Update
Received yet another sms this afternoon.
's updateReviewer Update
20 Feb 2019, 14:50Next step : https://rascal.tsf.ipactive.biz/ciocompl.html
's update20 Feb 2019, 14:50
Reviewer Update
Next step : https://rascal.tsf.ipactive.biz/ciocompl.html