Same issue as the last review still isn't resolved

I upgraded my fibre line from 50/25 to 100/50 several months ago. Despite being billed for the upgraded package, my line has never delivered the upgraded speeds. Daily speed tests consistently show ±45/40 Mbps, which confirms that the line profile was never updated.

This constitutes non‑delivery of service as defined under the Consumer Protection Act. I require the following:

Immediate correction of my line profile to the contracted 100/50 speed.

A full refund or billing adjustment for every month in which the upgraded service was not provided.

Written confirmation of the corrected provisioning.