1 reviews | Active since May 2017
I really don't have time to write reviews if the job can't b done right... this issue started in March wen I took this contract.... I signed for a contract for R139 every month they then billed me over R400 this was attempted to be corrected however a migration was done and they then billed me over R1000 this was then credited and they added a discount on my account which u started billing me R 147 I said nothing coz an extra R10 ment nothing however this discount has now ended for what reason I don't no and my bill jumped to R197 now.... I'm really becoming fed up with u guys.... if I can't get this right first time I suggest u guys not be in business..... I want my contract back down to wat I've signed or I will definitely be taking this further as I no ur calls are recorded and no I have a good case to stand on.... I too wrk in a call centre and if this is the type of service i had to give my customers I would have been out of job long ago.... I don't always have the option of answering calls however my lunch is at 1:30 and I need someone competotent enough to call me and get this sorted coz I'm at wits end with u guys..... trying so hard not to use profanity on this review coz all I want is wat I signed for
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Thank you for your patience and for writing to us.
We have added the discount back on your line.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
Thank you for your patience and for writing to us.
We have added the discount back on your line.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
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