1 reviews | Active since Jan 2017

20 Jan 2017, 17:38

Same excuses and bad service

<p>I have got a upgrade for Vodacom after charging the device and use it like for first 3 hours the battery was empty. So Vodacom toke it in and gave me a new device. I have use it for a month and then in december one day it just strated getting warmer and it burn my hand so hot it got. I took it in on 4th of January 2017. I got an SMS that they sending it to advanced repairs. On the 6th of January 2017 i got an SMS that they have ordered the parts. On Monday the 9th of January 2017 they received the parts and they going to test it. Since Monday it was the same SMS and same story when i follow up to hear if my phone is done.</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Jan 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2017, 17:03
Official

Dear Customer

We apologise for the inconvenience caused.

We have escalated your complaint to the Vodacom Repairs head office. Your reference number is EC-0BD7-3TDP8N and you will be contacted with feedback.

Regards

RoderiqueLategan