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frank F

1 reviews | Active since Aug 2011

14 May 2017, 07:16

Same complaint as the last 3 months

<p>I am still having data content and Vodafone live charges and every month this amount I getting more </p> <p> </p> <p>I keep getting the sms to say you have cancelled it but now I have a 250 extra charge </p> <p> </p> <p>Please can I be assisted properly as I am not subscribe nor have I downloaded anything </p> <p> </p> <p>Last Mont you credited me with 350 airtime but I would really appreciate this being fixed as I do not pay via credits and my account gets debited cash </p> <p> </p> <p>Please can I get assistance</p>

0
Replies (2)
Vodacom
Vodacom's reply14 May 2017, 08:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 May 2017, 14:49
Official

Dear Frank

Kindly be advised that feedback has been sent to you via email.

Regards,

RJ