SK
Susan K
1 reviews | Active since Aug 2019
10 Feb 2020, 17:48
Same Complaint
On complaining once before on this forum on 4th February about not being able to get through to Vodacom to cancel a contract, Vodacom responded by saying I would be contacted. Still waiting. And another month's payment has been deducted for a contract I don't want!! Oh, but someone was able to get hold of me to ask if I didn't want another new contract! So disappointed in Vodacom. Will not be recommending them to anyone.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
11 Feb 2020, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2020, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SK
Susan K's updateReviewer Update
11 Feb 2020, 10:03Was contacted this morning by Vodacom and the problem was finally resolved. Thank you for prompt response
SK
Susan K's update11 Feb 2020, 10:03
Reviewer Update
Was contacted this morning by Vodacom and the problem was finally resolved. Thank you for prompt response
