SK
Susan K

1 reviews | Active since Aug 2019

10 Feb 2020, 17:48

Same Complaint

On complaining once before on this forum on 4th February about not being able to get through to Vodacom to cancel a contract, Vodacom responded by saying I would be contacted. Still waiting. And another month's payment has been deducted for a contract I don't want!! Oh, but someone was able to get hold of me to ask if I didn't want another new contract! So disappointed in Vodacom. Will not be recommending them to anyone.

0
Replies (2)
Vodacom
Vodacom's reply11 Feb 2020, 07:22
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
SK
Susan K's update11 Feb 2020, 10:03
Reviewer Update
Was contacted this morning by Vodacom and the problem was finally resolved. Thank you for prompt response