LM
Lesley M

1 reviews | Active since Aug 2018

18 Sept 2018, 13:08

SAME BS OVER AND OVER AND OVER AGAIN

This is the THIRD time I am posting here about the SAME issue that has been utterly ignored by Vodacom "Head Office," assuming it even exists. RE: EC-1KM8-30FDY6 Re: Hellopeter.

In two entire months I have got absolutely nowhere with this complaint. Your lack of interest in this matter is absolutely unacceptable. You messed up and you cannot be bothered to sort this out. Yes, it would be so much easier if I would just go away, but I will not.

I am being charged without receiving the devices and you simply DO NOT CARE. How many times have you said "Give it 14 days" ???? Do you expect me to continue sitting around waiting for you while I have no device AND you are charging me?

A special mention of thanks to Amelia, again, (the person who created this mess) who advised me on Friday that "She hasn't forgotten about me." UNBELIEVABLE.

Your absolute lack of interest is not worthy of my business. L Manford

0
Replies (5)
Vodacom
Vodacom's reply18 Sept 2018, 13:50
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

LM
Lesley M's update18 Sept 2018, 15:13
Reviewer Update
Another computer generated meaningless response to cover your #$< I DO NOT want to speak to ANYBODY other than somebody at "HEAD OFFICE"
Vodacom
Vodacom's reply18 Sept 2018, 19:48
Official

Good Day,

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

LM
Lesley M's update16 Oct 2018, 09:01
Reviewer Update
The last time I spoke to you was at the end of September, where you advised me that Thobani from Vodacom head office was now dealing with this now THREE MONTH issue. Predictably, I have heard nothing to date from him, not even a courtesy follow up on progress. I am more than happy to email him if you have his email address. If not, please follow up with him and advise him of my complete and utter disgust and frustration with the way in which this has been handled. I'm also more than willing to post this on Hello Peter yet again, with his name included. There is zero accountability here. Complexities and whatever else aside, this cannot go on forever. If I have not heard back from Mr. Thobani Whoever by the end of today, I will post my disgust yet again on Hello Peter. As stated previously, this is not directed at you, but it certainly isn't my fault if you can't get any concrete response out of these people. Strange that, in light of the above, I am not able to post a new review.
Vodacom
Vodacom's reply16 Oct 2018, 14:17
Official
 Good Day,

Kindly note that your query has been forwarded to the relevant team to assist.

Regards
Vodacom Consumer Website Team