Same bad experience I had 2 years later regarding an upgrade

I honestly dont want to be that guy but Vodacom just has a way to work me up. Earlier in February I was contacted regarding an upgrade, I requested to be called back because I wanted to decide what I want to do, I am still waiting for that call back. Today at 08:56 I receive a call, just to listen to background noise from the call centre before the agents disconnects the call. Then at 08:58 I get a call again from Vodacom stating that the call is regarding my upgrade from my Huawei phone, I have never owned a Huawei... is this possible ***** AGAIN? The agent then states that he had the incorrect profile open. I mentioned to the agent that I was promised a call back earlier in February, this morning I get a call and had to listen to the background noise. But he does not seem to understand that this is an issue.... This all feels like the same experience I had 2 years ago when I had to upgrade when I had to fight to get a call back to complete this upgrade. You are leaving me with no choice but to go elsewhere