Same

<p>After doing a online order on the 2nd of July, I call customer care the Monday just to find out my order was cancelled for some reason. Had to be resubmitted by Vodacom while I was on the phone as I was not the first customer who had this happen with. All good and well, received my phone on the 6th of July. (without my online educational voucher). I left it as is because I feel no need for fighting. BUT. Then the 11th of June came with my statement... Saying that I am owing them an addtional R350 which Vodacom can't even explain and say what it is for!! Call was logged on the 11th, Friday I called to follow up as I saw on the vodaceom site where I logged in, that I am now being charged for an upgrade fee as well which is wrong because my order was online, not my problem that Vodacom is experiencing software issues and that I had to call in. I was advised that no one looked at my ticket yet but the consultant said he will follow up. What great customer service, you guys want to take money that isn't yours and don't attend to a call that was logged for 4 days. (now 6 working days) I regret upgrading, I should have left for a different service provider. Now I'm stuck for 2 years and I know my statement for next month is going to be wrong too! This is now the third issue in a time span of one year!</p>