SS
S S
1 reviews | Active since Apr 2024
12 Apr 2024, 09:50
*********** Salesperson
Absolutely terrible service. I was called last month by Vodacom Rewards to say that they will be restructuring my bill, will a lower amount., only to find out a month later that it has been increased by another R400.00. I did lodge a complaint only to be told my case is invalid. Would never recommend Vodacom to anyone.. Terrible service., with poorly trained staff providing poor client services.
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
12 Apr 2024, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2024, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SS
S S's updateReviewer Update
15 Apr 2024, 08:23TERRIBLE SERVICE
A Vodacom representative called me once since my complaint, apologizing and promising that they will work on this case, however I have heard nothing since. I have been ****med into paying more towards my Vodacom contract and nothing has been done since my numerous telephone calls to them. Time to move to another service provider.
A Vodacom representative called me once since my complaint, apologizing and promising that they will work on this case, however I have heard nothing since. I have been ****med into paying more towards my Vodacom contract and nothing has been done since my numerous telephone calls to them. Time to move to another service provider.
SS
S S's update15 Apr 2024, 08:23
Reviewer Update
TERRIBLE SERVICE
A Vodacom representative called me once since my complaint, apologizing and promising that they will work on this case, however I have heard nothing since. I have been ****med into paying more towards my Vodacom contract and nothing has been done since my numerous telephone calls to them. Time to move to another service provider.
A Vodacom representative called me once since my complaint, apologizing and promising that they will work on this case, however I have heard nothing since. I have been ****med into paying more towards my Vodacom contract and nothing has been done since my numerous telephone calls to them. Time to move to another service provider.
SS
S S's updateReviewer Update
15 Apr 2024, 14:19I just received an email now from a person by the name of Nosipho., from the Mondo Customer care informing me that they regret to inform me that the agent has informed me of the increase., this is such a BIG ****., the agent under pretense called me and informed me that my bill was going to be decreased . I WILL BE TAKING THIS MATTER UP. I dont recommed anyone take any subscription with Vodacom. Inexperienced people will contact you , they dont even know how to speak English.
SS
S S's update15 Apr 2024, 14:19
Reviewer Update
I just received an email now from a person by the name of Nosipho., from the Mondo Customer care informing me that they regret to inform me that the agent has informed me of the increase., this is such a BIG ****., the agent under pretense called me and informed me that my bill was going to be decreased . I WILL BE TAKING THIS MATTER UP. I dont recommed anyone take any subscription with Vodacom. Inexperienced people will contact you , they dont even know how to speak English.
SS
S S's updateReviewer Update
16 Apr 2024, 15:05I'm still running around in circles, today I'm told by a Vodacom salesperson that I must now go to Vodacom store to play the call recordings of when I was contacted by the Vodacom agent who ****med me into "upgrading" my contract. I dont have the time for this!!! Why cant the cancellations department just please reverse the upgrade that was done on my account. I'm FED UP. I have other things to do than to run around like a headless chicken looking for vodacom store so that they can play my call recordings.
SS
S S's update16 Apr 2024, 15:05
Reviewer Update
I'm still running around in circles, today I'm told by a Vodacom salesperson that I must now go to Vodacom store to play the call recordings of when I was contacted by the Vodacom agent who ****med me into "upgrading" my contract. I dont have the time for this!!! Why cant the cancellations department just please reverse the upgrade that was done on my account. I'm FED UP. I have other things to do than to run around like a headless chicken looking for vodacom store so that they can play my call recordings.
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S S's updateReviewer Update
17 Apr 2024, 05:57I trust that this will be done on the 30th of Apri and i will not be charged for any migration fees. I' have been with Vodacom for 20 years and deeply disappointed.
Thank you very much for assisting me with this matter
Thank you very much for assisting me with this matter
SS
S S's update17 Apr 2024, 05:57
Reviewer Update
I trust that this will be done on the 30th of Apri and i will not be charged for any migration fees. I' have been with Vodacom for 20 years and deeply disappointed.
Thank you very much for assisting me with this matter
Thank you very much for assisting me with this matter
SS
S S's updateReviewer Update
08 Jul 2025, 09:08I canceled my Vodacom contract in June and I'm still being billed for it. Apparently my contract had come to an end in March but if you don't phone Vodacom to inform them that you are canceling then they continue to bill you.
I called Vodacom on the 11th of June requesting cancelation. The telesales woman who assisted me confirmed that it had been canceled and that I will no longer be paying for it from July. And just like that I get a bill from Vodacom charging me for the contract that was cancelled. This is daylight *******. So I called Vodacom this morning only to be told that they billing for cancelation fees etc etc.
I would not recommend the use of Vodacom services to anyone. I have encountered problems with Vodacom in the past which has not only inconvenienced me but also failed to meet the quality promised by your company.
I called Vodacom on the 11th of June requesting cancelation. The telesales woman who assisted me confirmed that it had been canceled and that I will no longer be paying for it from July. And just like that I get a bill from Vodacom charging me for the contract that was cancelled. This is daylight *******. So I called Vodacom this morning only to be told that they billing for cancelation fees etc etc.
I would not recommend the use of Vodacom services to anyone. I have encountered problems with Vodacom in the past which has not only inconvenienced me but also failed to meet the quality promised by your company.
SS
S S's update08 Jul 2025, 09:08
Reviewer Update
I canceled my Vodacom contract in June and I'm still being billed for it. Apparently my contract had come to an end in March but if you don't phone Vodacom to inform them that you are canceling then they continue to bill you.
I called Vodacom on the 11th of June requesting cancelation. The telesales woman who assisted me confirmed that it had been canceled and that I will no longer be paying for it from July. And just like that I get a bill from Vodacom charging me for the contract that was cancelled. This is daylight *******. So I called Vodacom this morning only to be told that they billing for cancelation fees etc etc.
I would not recommend the use of Vodacom services to anyone. I have encountered problems with Vodacom in the past which has not only inconvenienced me but also failed to meet the quality promised by your company.
I called Vodacom on the 11th of June requesting cancelation. The telesales woman who assisted me confirmed that it had been canceled and that I will no longer be paying for it from July. And just like that I get a bill from Vodacom charging me for the contract that was cancelled. This is daylight *******. So I called Vodacom this morning only to be told that they billing for cancelation fees etc etc.
I would not recommend the use of Vodacom services to anyone. I have encountered problems with Vodacom in the past which has not only inconvenienced me but also failed to meet the quality promised by your company.