Salesperson at Vodacom Tokai

All my family's cellphone contracts are with Vodacom, except mine.

Iskar, at Tokai store, messed up an upgrade on one of my Vodacom contracts that has caused me much inconvenience. He app**** a phone upgrade with airtime to a number that was a 2Gb data line only.

Even after Nafisa app**** the SIM swops (FOC), between cellphone and data lines, this still did not resolve the situation.

Now the modem does not work as the cellphone airtime was app**** to the data line and I have no idea where the new 2Gb data has been sent to. The contract line that should have been upgraded still receives the airtime as per the old contract.

Furthermore, this *****s up the billing so pathetically, I am not sure whether it can be reversed and correctly app**** as if it was done correctly on 17 December 2017.

He also asked me why I was not with Vodacom. Maybe this will answer his question.