Salesman denies wrong information given. Branch refuses to cancel contract

<p>*I needed a mere simcard for an alarm system to send text messages to my phone when any of the different alarm areas were triggered.</p> <p>*A young male salesman at the Vodacom Westgate branch sold me a R35pm (messenger?) contract because "it would work out cheaper" for the intended purpose. (No cell phone or anything else had been bought, ONLY a sim card on a sms package.)</p> <p>* Approximately 2 months later I went back to the branch to cancel the contract because there were additional charges added per month for such text messages.</p> <p>*When confronted by his manager, the salesman then changed his story and denied having told me that it was a straight R35 pm contract. (Of course he would?)</p> <p>*Because of his denial his manager then refused to cancel the contract.</p> <p>*It so happened that we then sold the property where the alarm system had been installed. I removed the sim card and subsequenly lost it - and I forgot about the contract and the insident The sim card had not been used for more than a year now.</p> <p>*I recdently discovered that the R35pm fee was still being deducted from my Bank account. I then went back to the Branch and another salesman then said they could not do anything about it and that I had to call their cancellations department. I stopped payment of the debit order in the meantime.</p> <p>* The cancellations department then referred me to their legal dept where I spoke to a consultant Tashin and subsequently to a supervisor Ashwin. He referred me back to the branch, or to their customer services to lodge a complaint because of the refusal of the branch to cancel the contract.</p> <p>*Bulalani at customer services could not do anything to resolve the matter. I asked him to find out who at Vodacom can help me resolve the matter, but he is not coming back to me as promised.</p> <p>*I refuse to pay any cancellation fees. I feel that Vodacom should rather refund me the contract fees deducted for the period that the sim card had not been used.</p> <p>*It seems that there is nobody at Vodacom that is either willing to help me to resolve the matter, or that has the decision making power to resolve it. I am frustrated by this.</p> <p>*I am also adamant that I have been misled from the start, and that I will therefor not pay any cancellation fees.</p> <p>*So, Vodacom, please just cancel the contract and write of your intended cancellation fee. I repeat that I have only bought a sim card, for which you have already gotten far more than the value thereof.</p> <p>*Your threats to blacklist me for this are not appreciated. I am sure that the CPA will protect me in a case like this.</p>