Sales / Upgrade Poor service

I upgraded my contract on 6 October 2017 and when I spoke to the lady called Cherise in the Sales team, she informed me they have stock and helped me with the upgrade. I got a call on the 9th to confirm the upgrade and was told the delivery will take place within 3 days. 3 days later and no sign of my goods, so I call Vodacom Upgrade team to find out where my delivery is. First lady I spoke to is not interested to help and has the worst attitude, unfortunately did not get her name, she 'transferred' me, but she actually dropped the line. I then called back and spoke to a Cherylinn, same attitude - from the get go she's defensive and speak to me like I am doing her a favour by being one of their customers - if only they realise it's the people like me who pay their salaries, she then transferred me back to Cherise - who from the get go has a poor attitude towards me. Telling me they're out of stock so delivery will not be this week and only in 2 weeks - after I was told on Monday the delivery will be done by today latest. WORST WORST sales team ever and I will not renew any of my contracts with Vodacom on the next upgrade.

Think Vodacom need to invest in a Sales Training team to train them in the importance of their customers!!