Sales tactic gone wrong

To whom ever reads this, be careful of Vodacom & their sales team. I was called by a Vodacom sales agent stating that my Data usage on my account reflects that I am always using an out of data bundle. I was advised to change my contract from R300/m to a R440/m contract to compensate for the excessive data usage. This is due to VODACOM THAT HAS MADE AN ERROR ON THEIR DATA & VOICE RATES ON THEIR END. Now why should I as the client have to pay an extra amount of R140/m additionally to compensate for their engineers making mistakes.

I want someone with a management title to call me, heck, you can even ask CEO himself to call me.

I was fed lies from just after the word Hello.

Now I know what my usage is, where it goes to and the reason my bill is not constant every month. The agent could not give me the true facts he is coming at me with, only stated my bull is not the same every month.

I know the reason why that is, your sales team does not, why? because they do not do an investigation on their clients before making a sales pitch, they take the first thing they can get and just run with it. I will give it to them, they are very convincing and they can out smart the average Vodacom client, Unfortunately for this agent he got the wrong Vodacom client and did not come prepared enough for the storm that broke out on him. I feel very sorry for him as he only did the work that was set out to him by Vodacom. The agent wasn't at fault here Vodacom was.

So please get a Senior Manager to call me about this, as I feel that vodacom is feeding of the general population and their little knowledge that is the world of Technology.

I got called from ***