cB
chantal B
1 reviews | Active since Dec 2012
16 Sept 2025, 17:37
Sales ****s!
I logged an escalation. Someone called me back and said he could assist. His username is : EL-SUKR from Commet Technologies.
I want a manager to listen to that call!!! He basically ****.
Upgraded me to sim packages and then said I can cancel when my current contracts are due. Turns out that was a lie. He basically made a sale and ****!
I want this sim upgrades he did reverted asap!
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
17 Sept 2025, 08:02 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards, Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2025, 08:02
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards, Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards, Vodacom Consumer Website Team
Best regards,
cB
chantal B's updateReviewer Update
18 Sept 2025, 10:59 I want to bring to your attention a recent interaction I had with your team.
A lady named Teslan left me a voice message this morning asking me to call back.
I reached out this morning and spoke with a gentleman named Shayden (my apologies if I've misspelled his name).
Shayden was the first representative out of more than nine I have spoken to in the last 48 hours who was able to assist me effectively.
He successfully performed a MIGRATION of my numbers to the 85 plan, which is not an UPGRADE migration that would lock me in for another 24 months.
This change still allows me the option to cancel my contracts when they are up for renewal.
The numbers that were migrated as of October 1st are as follows:
- ***
- ***
- ***
- ***
For my peace of mind, I kindly request written confirmation that my numbers have been successfully migrated and that I retain the ability to cancel my contracts when they are due for renewal. Given my previous experiences of being passed from agent to agent, having this in writing would greatly alleviate my concerns.
Again, thank you to Shayden who properly assisted me. I appreciate the help.
A lady named Teslan left me a voice message this morning asking me to call back.
I reached out this morning and spoke with a gentleman named Shayden (my apologies if I've misspelled his name).
Shayden was the first representative out of more than nine I have spoken to in the last 48 hours who was able to assist me effectively.
He successfully performed a MIGRATION of my numbers to the 85 plan, which is not an UPGRADE migration that would lock me in for another 24 months.
This change still allows me the option to cancel my contracts when they are up for renewal.
The numbers that were migrated as of October 1st are as follows:
- ***
- ***
- ***
- ***
For my peace of mind, I kindly request written confirmation that my numbers have been successfully migrated and that I retain the ability to cancel my contracts when they are due for renewal. Given my previous experiences of being passed from agent to agent, having this in writing would greatly alleviate my concerns.
Again, thank you to Shayden who properly assisted me. I appreciate the help.
cB
chantal B's update18 Sept 2025, 10:59
Reviewer Update
I want to bring to your attention a recent interaction I had with your team.
A lady named Teslan left me a voice message this morning asking me to call back.
I reached out this morning and spoke with a gentleman named Shayden (my apologies if I've misspelled his name).
Shayden was the first representative out of more than nine I have spoken to in the last 48 hours who was able to assist me effectively.
He successfully performed a MIGRATION of my numbers to the 85 plan, which is not an UPGRADE migration that would lock me in for another 24 months.
This change still allows me the option to cancel my contracts when they are up for renewal.
The numbers that were migrated as of October 1st are as follows:
- ***
- ***
- ***
- ***
For my peace of mind, I kindly request written confirmation that my numbers have been successfully migrated and that I retain the ability to cancel my contracts when they are due for renewal. Given my previous experiences of being passed from agent to agent, having this in writing would greatly alleviate my concerns.
Again, thank you to Shayden who properly assisted me. I appreciate the help.
A lady named Teslan left me a voice message this morning asking me to call back.
I reached out this morning and spoke with a gentleman named Shayden (my apologies if I've misspelled his name).
Shayden was the first representative out of more than nine I have spoken to in the last 48 hours who was able to assist me effectively.
He successfully performed a MIGRATION of my numbers to the 85 plan, which is not an UPGRADE migration that would lock me in for another 24 months.
This change still allows me the option to cancel my contracts when they are up for renewal.
The numbers that were migrated as of October 1st are as follows:
- ***
- ***
- ***
- ***
For my peace of mind, I kindly request written confirmation that my numbers have been successfully migrated and that I retain the ability to cancel my contracts when they are due for renewal. Given my previous experiences of being passed from agent to agent, having this in writing would greatly alleviate my concerns.
Again, thank you to Shayden who properly assisted me. I appreciate the help.
Vodacom's replyOfficial
18 Sept 2025, 13:45Dear Chantal We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply18 Sept 2025, 13:45
Official
Dear Chantal We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
RegardsVodacom Consumer Website Team
Best regards,
cB
chantal B's updateReviewer Update
22 Sept 2025, 09:08Hi,
Shayden advised I will get an email with the changes he made on my account for all my contracts.
To date I received nothing.
I want in WRITING that my numbers were migrated and that the upgrade migrations were cancelled.
THank you
Shayden advised I will get an email with the changes he made on my account for all my contracts.
To date I received nothing.
I want in WRITING that my numbers were migrated and that the upgrade migrations were cancelled.
THank you
cB
chantal B's update22 Sept 2025, 09:08
Reviewer Update
Hi,
Shayden advised I will get an email with the changes he made on my account for all my contracts.
To date I received nothing.
I want in WRITING that my numbers were migrated and that the upgrade migrations were cancelled.
THank you
Shayden advised I will get an email with the changes he made on my account for all my contracts.
To date I received nothing.
I want in WRITING that my numbers were migrated and that the upgrade migrations were cancelled.
THank you
Vodacom's replyOfficial
22 Sept 2025, 17:30Rest assured Chantal, your query is still inhand with Our Team
- Your reference: EC-21PH-682NF
Our team will be in touch regarding developments.
RegardsVodacom Consumer Website Team
- Your reference: EC-21PH-682NF
Our team will be in touch regarding developments.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2025, 17:30
Official
Rest assured Chantal, your query is still inhand with Our Team
- Your reference: EC-21PH-682NF
Our team will be in touch regarding developments.
RegardsVodacom Consumer Website Team
- Your reference: EC-21PH-682NF
Our team will be in touch regarding developments.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Sept 2025, 07:24Dear Chantal
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the migrations have been reversed. Regards Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the migrations have been reversed. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2025, 07:24
Official
Dear Chantal
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the migrations have been reversed. Regards Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the migrations have been reversed. Regards Vodacom Consumer Website Team
Best regards,