LP
Lisa P
1 reviews | Active since Feb 2020
06 Feb 2023, 16:41
Sales rep put the phone down on ME!!
In general I don't have too many issues with Vodacom but what really irritates me is treating people disrespectfully.
I was in the middle of moving house (my movers had let me down) and I got a sales call from Vodacom. I explained the to lady, "I'm currently moving house, please can you call me on Friday".
She didn't even say anything, she simply put the phone down in my ear.
I get that their job is frustrating but it's no excuse to treat customers rudely and not even say goodbye and slam the phone in their ear.
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Replies (1)Vodacom's replyOfficial
07 Feb 2023, 08:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2023, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
