Sales Prevention

For over 20 years I have been a platinum client with Vodacom ! I have experienced good service until today by two members of the platinum desk ! The first was a lady who treated me nicely but had no idea of platinum treatment ! As soon as I requested an upgrade which is due on Sunday she said I need to wait until Sunday !!! Amazing !!! In all my years with Vodacom I could always get my upgrade in advance months before now it's 3 days before !!! What has happened ??? Disappointed I phoned again and this time I got mduduz who had even more sales prevention ! Spoke to me with an attitude of this is the rule so take it or leave it ! I then very taken back said I will take my business to Mtn and he said not a problem !!! I am not impressed and I will take my business elsewhere and I will make sure that all my friends and relatives do the sAme !!! Unacceptable behavior