********* Sales Practices and Exploitation of the Elderly(my 93 year old grandmother)

Vodacom Customer Relations & Rewards co Sales

Dear Sir/Madam,

Subject: ********* Sales Practices and Exploitation of the Elderly(my 93 year old grandmother)

I am writing this letter to express my grave concern and utter disappointment regarding the recent experience my 93-year-old grandmother had with your subsidiary company, Rewards Co Sales. The incident occurred on August 30, 2023, when a representative from your company contacted my elderly grandmother with the intent of selling cellphone contracts without any regard for her understanding or well-being.

Firstly, I must highlight the deplorable manner in which this situation unfolded. It is absolutely unacceptable that a sales agent would take advantage of an elderly person's vulnerability and lack of understanding to push them into contracts that they do not comprehend. The fact that the sales representative dropped the call when I intervened and asked for an explanation is deeply disrespectful and a clear indicator of the lack of professionalism demonstrated by your company.

What's even more concerning is that my family and I were unaware of the existence of two out of the three contracts that were signed during this conversation. This raises questions about the transparency of your sales practices and whether proper consent was obtained for these contracts. Moreover, upgrades were allegedly made to her existing phone lines without any consent, which further adds to the evidence of ********* behavior.

The implications of these actions are both distressing and financially burdensome for my elderly grandmother, who is unable to fully comprehend the complexities of these contracts and upgrades. It is evident that your company's actions have not only breached the trust that our family had in Vodacom and its subsidiary but have also potentially led to the exploitation and financial harm of an elderly individual who cannot advocate for herself.

I would like to believe that Vodacom is a reputable company that values its customers and upholds ethical business practices. In light of this, I urge you to immediately investigate this matter thoroughly, provide an explanation for the ********* sales tactics employed by Rewards Co Sales, and take swift action to rectify the situation. This includes the cancellation of any unauthorized contracts and upgrades and a complete refund for any charges incurred as a result of these actions.

Please be informed that if this situation is not resolved in a timely and satisfactory manner, my family is prepared to take legal action to protect the rights and interests of my elderly grandmother. I hope it does not come to that, as it is my sincere hope that Vodacom will take this matter seriously and address the ********* practices that have occurred.

I look forward to your prompt response and a resolution that demonstrates your commitment to your customers' well-being and satisfaction.

Sincerely,