GJvR
Gerhardt Janse van Rensburg

1 reviews | Active since Oct 2019

26 Oct 2019, 00:21

Sales person lying paying R1700 a month so the min and sms can expire every month

I took out a contract out at the vodacom shop in Potchefstroom mall and the sales guy told me that I can transfer the minutes and data I get with the contract, so the plan was to split the minute between myself my wife at the time and her sister but ja now I'm paying R1700 a month for not using more than 5%of the contract I did try to speak to customer care but every time I get transferred because this person can't help me i honestly don't know what to do anymore,

0
Replies (3)
Vodacom
Vodacom's reply28 Oct 2019, 08:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
GJvR
Gerhardt Janse van Rensburg's update30 Oct 2019, 23:00
Reviewer Update
So today is the 3rd day that has passed sins your reply to my review and stil no one have made any contact with me!!! Can you please tel my when are you guys going to contact me????
Vodacom
Vodacom's reply07 Nov 2019, 08:13
Official
Dear Customer 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.