Sales Person is Harassing me
<p>So on Sunday I renewed my contract, buying a new phone cash, and just taking a data contract.<br />The sales person was very nice at that point, telling me I get a free 360 Camera with my purchase (it was literally attached to the box which he scanned and I PAID for)<br />Now he calls me on Tuesday saying I must bring the product back (the camera) cause he accidently sold that package to me and he wants it back cause it was actually reserved for someone else.<br />I am NOT responsible for HIS mistake. Everything I did was above board, fair and square. I paid for the package which I received regardless of what was arranged with anyone else. I made te deal with the branch, they accepted it and processed it. <br />Now the sales person is calling me everyday, bugging me at work and during classes. Calling me from his private number cause he expects me to fix HIS mistake. I bought the product and legally it is mine. He cannot expect me to rectify HIS mistake at my cost.<br />This is now becoming harrasment. He's rude and telling me I HAVE to fix his mistake. I repeat HIS mistake.<br />Everything I did was legal, paid for and signed for.</p> <p>I am beyond annoyed and frustrated. Not only is this NOT the way to treat a customer, but it's unnacceptable to let your staff harras me and speak to me in this manner cause he made a mistake. It was his responsibility to check stock before he sold it to me and I CANNOT by LAW be held responsible.<br />Really a very unhappy customer.<br />I can only ask that you speak to this employee. I refuse to answer calls from Kenilworth center due to this harasment. I refuse to speak to the sales person due to his harasment and rudeness. This has now gone far enough. He must take responsibility for his actions and leave Vodacom's customers out of his mistakes!!!</p>
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
