cW
cornelius W

1 reviews | Active since Dec 2011

13 Dec 2022, 09:06

Sales people to be checked and take accountability

Look, i have been with Vodacom for many years since they started in SA. On black Friday last month November 2022 i decided to call upgrades at Vodacom to upgrade and update my accounts. So Debbie, no surname answered me and sold me 2 new contracts, but she neglected to tell me that when she offered a new samsung phone to me, that these days they come without chargers, second contact was promised to give my one number a new data package with extra 10gb streaming data, as i don't even see that made available on the app package, the reason for this review is that they are supposed to give you what they said they going to give you and make sure they disclose all details to you and what is included in the suppliers box. They to quick to do a deal and let you be. Not nice, but i still get good service from Vodacom. Just the sales people need to be checked

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2022, 10:18
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team