JA
Jean A

1 reviews | Active since Nov 2013

24 Jan 2018, 07:54

Sales people lie to get sales

Received a phone call from a Vodacom salesperson to sign up for a data contract which I declined at first, since I told her I would be taking up a contract later during the year and it would therefore be a waste to take up a contract and then be unable to use the data when I get a new sim card. She then advised that I would easily be able to transfer the data contract to my other number and add it on to any new contract I sign. I repeatedly asked her if she was SURE I would be able to do this and she repeatedly said it would not be a problem. Today (six months down the line) I went to a Vodacom store to do this switch and they told me that there is no way they will be able to do this and that they have never done anything like this. They couldn’t believe that she told me this. I want that call pulled up and listened to again! She **** to me and that is a breach of contract! I want this contract cancelled immediately and all my money returned! Can’t believe she blatantly **** to me just to get the sale! I’m now buying data of about R400-R500 pm on prepaid just because I can’t get this data to my prepaid sim. I want my money back and I’m moving to another network, along with all my friends, family and acquaintances. I will make sure everyone I know, know what a cheek this salesperson had and what ***** Vodacom’s staff are!

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Replies (3)
Vodacom
Vodacom's reply24 Jan 2018, 08:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Feb 2018, 12:32
Official

Dear Jean,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

Regards,

UW

JA
Jean A's update24 Mar 2018, 15:02
Reviewer Update
I cannot believe the arrogance. After you advised me that you were in fact in the wrong and will cancel my facility with immediate effect (not returning any of my funds - which you would still have tried to do, but never even tried), you still went ahead and debited my account the following month. I would like these funds returned and honestly hope that I will not receive a notification from my bank telling me that you've debited my account AGAIN this month!!!