Sales Misrepresentation

<p>I app**** for a contract phone online on the 31st of July . On the application, I specified that I wanted the smart S+ package. On Friday the 4th of august 2017 I got the phone. I then called Vodacom on Monday 6th of august to activate my contact as the department is closed on a weekend. I wAs told that they would process it and it would take 24-48 hours. However for me it took more than 72hours. I then called Vodacom again on Thursday 10th of august and the lady that assisted me promised to escalate the matter. On Friday the 11th of august, my contract was activated. Then I realized that the package I had requested for was not the one I had asked for. I then phoned Vodacom as soon as I noticed it, and at 2:54pm i finally managed to talk to the consultant that had assisted me with the application for the phone. When I queried the package I had received, she told me that it's the one I had asked for and that she had explained to me that there were two packages, the one that just gives you 200 free minutes and then there is another that gives you 200minutes, 500mb data and 200 sms. When I told her that this was the first time she had explained that to me and I had no idea there we two packages as the only package I knew was the one that included the 200 minutes, 500mb and 200 sms, she then told me that the calls were recorded . So I asked her that we listen to the recordings to figure out what had went wrong, she then said unfortunately she wasn't at her desk and would get back to me as soon as she gets back to her desk . That was the last I heard of her since I last spoke to her. Now it's two weeks and no help and sitting with a wrong package which I'm not willing to pay for. Now I have to suffer because of an unprofessional and *********** staff member who doesn't want to get back to me to sort her mess. I knew 100% the package that I was applying for that it was 200 sms, 500mb data and 200 minutes. I even have screen shots to prove that sales Reference QU89X5 was 200 minutes, 500mb and 200sms, and I knew exactly what I was applying for as I was in a sober and good state of mind. I will not allow vodacom to rip me off and I will spread the word of this bad and unfair business practice which I'm also prepared to escalate it to my legal representatives. Can someone call me urgently and resolve this, as Lynette the person who was assisting me is now running away and not willing to assist. </p>