Sales is their first priority and not customer service

Tried to cancel my contract this year.I called in on the 25th Feb 2020 only to be told that only my contract is due for an upgrade as my contract only ends in August 2020.I then called back on the 1st July 2020 to cancel my contract,only to be told that i can only do so on the 12th July.When i called in on the 12th,struggled to cancel it due to being bombarded with sales by the agent,Eventually he told me it was canceled and August was the last and i must make sure to use all the available airtime by the 31st.I asked for a ref number,he told me there was none.Only to find out 1st September i receive airtime,so i call in to query only to be told my contract was not canceled....At this point I'm ****ed off,,,not only was it not canceled but the fool of an agemnt was more worried about selling me packages instead of giving me what i wanted.I asked for my recordings,I was then told they cannot find my call recordings.....what bull!,how can they not have recordings when they are a communications company!..When i called in to cancel itand get feedback on my so called late cancelation, Mandisa,,the agent thinks i clearly work for her.She still to date has not gotten back to me,i must constantly call in.Lungelwa tried to help and send a mail to her to call me,but clearly ,,,everyone at vodacom seems useless.,,,i want my credit as well as my contract canceled!