1 reviews | Active since Jul 2017

01 Jul 2017, 09:20

Sales *****

<p>After two weeks of phoning every Vodacom help line available, an upgrade I did not request has not been reversed, and another upgrade plus a new contract are being billed at more than the amount I signed up for! When I agree to a contract at R199 and see a bill for R259 and customer care can't do anything, direct sales doesn't answer calls - how am I supposed to correct this? </p> <p>Have been pushed from pillar to post and no one can connect to to anyone with the ability to cancel upgrades or correct Vodacom's errors. Am at the point of cancelling every single contract I have!!</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jul 2017, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Jul 2017, 12:29
Official

Hi Karen

As discussed, this matter has now been resolved,

Regards,

RJ

Best regards,