Sales consultant migrated package incorrectly and vodacom does not want to assist

<p>Hi,</p> <p> </p> <p>I have a vodacom contract for the past few months , from inception of the contract(Smart S) i've been getting 1gig data (800mb promotion at the time i took the contract which will be 24 month through the lifespan of the contract and the 200mb as per the standard smart S package) 200 sms/mms and 75minutes of talktime anytime.I had no problems with the contract until i was called by vodacom and a lady offered me few packages to upgrade to and she offered me a top-up option on my contract where i need to pay only R10 extra on my existing monthly premium and i will have the option to buy more data and airtime i asked the lady more then once are you sure that i will get 1gig data , 200sms/mms and 75 minutes anytime she said yes you will get whatever you getting and your contract will not change.On the 1st of July i see that i only have 200mb data and did not recieve the 1gig as agreed by the lady that called to migrate my package.I logged more then 1 service request with vodacom and they responded on one request by saying "you have no 1gig data bundle active on your line ... Wilson Sithole" and now i have another sms saying "please go back to your vodashop where you were promised your 800mb additional .. Margo Sasha Sarina Mohammed" i think i have been more then patient waiting for over a week and i get the feeling that no one wants help me.I think that this totally unfair that i was upgraded immediately with incorrect information and there is no investigation on the call the lady made to me and she clearly said that your package will not change.You can have a look at my contract to see that i was receiving 1gig its very difficult to understand why this cannot be sorted out.Can you please migrate my package back to what it was with the 1gig data , 200 sms/mms and 75 minutes.</p> <p> </p> <p>Service Request Numbers Logged without the issue being resolved </p> <p>S3-G0X18-8LGHF</p> <p>S3-G002J-JGAXO</p> <p>RE ********** 48 (Call Request Number)</p> <p> </p> <p>Kind Regards</p> <p>Muhammad </p> <p> </p> <p> </p>