Sales Call Centre adds no value

I am an existing Vodacom contract holder and app**** online to add an additional device to my account. The sales department in however unable to assist me, because I have been migrated to the new billing system. My only option is therefore to visit a store. The whole reason for doing things online is to avoid your stores, where you have to wait for lengthy periods of time before getting any service.<br> <br> Really thought Vodacom would make it easy for me to give them more business, not the other way round. Seriously disappointed, and not the first time your online sales centre has left me frustrated.