NF
Noor-Jehan Fakir

1 reviews | Active since May 2017

10 May 2021, 12:09

Sales Associates Blatant Lies

I placed an order with vodacom for fibre. I was **** to by two sales associates who said my fibre would be installed within the same week as my router being delivered.

I was later informed it would only be installed three weeks after my router was delivered.

I cancelled the order and I was the blocked from making use of another ISP as they took forever to cancel my order.

It felt like poor service on top of poor service.

0
Replies (1)
Vodacom
Vodacom's reply10 May 2021, 12:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team