Sales are very confused

I have had a contract with Vodacom for more than 20 years. Additionally I have had two other contracts under my name over the same time period. I know want to take an additional contract for my nephew who starts university this year. Godfrey in sales told me that it would be no problem to deliver the new phone to my nephew who resides in Johannesburg. I stay in Cape Town. When Vodacom called to confirm details today I was told that this is not possible as this is a new contract. Agree that this is a new contract, but under someone who has been a contract holder for over 20 years and holds other contracts with Vodacom. Surely I would have committed any ***** already? The supervisor was absolutely no help. She referred me back to Godfrey and the call was disconnected... I want this resolved urgently and the phone delivered to my nephew in Johannesburg.