Sales and After Sales

I am a very unhappy client, I recently upgraded my contract, on 12 November 2021, I contacted your aftersales department and asked if they can please come and pick up the hand piece because it is not what I expected it to be, because the sales person assured me that it is a good phone, but it was not, just thy opposite.

From the 12 up to yesterday I called in about 25 times, every time when I talk to the aftersales office, they say sorry for your inconvenience, and it’s not yet the turnaround time, we will escalate the matter to the back office.

Well Monday is 14 working day over, and I'm still sitting and waiting like a fool for Vodacom to help me. Am since 1990 at Vodacom, and this is the service I receive as a customer I feel it's unfair and your service is extremely pathetic.