1 reviews | Active since Oct 2014
Sales Agents cuts call after I politely speak
At 18h44 last night I took a call from a Private number. It was Vodacom. As I am a Vodacom client I was willing to hear what the call at that hour was about. After allowing the sales person the opportunity to state why she was calling. I politely told her that I do not want to waste her time. That I already have several devices and contracts with Vodacom and that I am currently not in the market for the new product or deal she is offering. She then just cut the call, I think this is extremely rude, as I really made the effort to explain politely that I am already a Vodacom customer that has products. The sales agents started the call by saying that I am a valued client and that was why I am selected for the deal. I feel all but valued. I could not believe this is how Vodacom treats a client that has more than 6 devices and contracts with them.
We truly regret to take note of your experience and thank you for bringing it to our attention.
Thank you for taking my call; I have referred this matter to the management of our Sales division for review and action.
We apologise for the inconvenience caused and for the level of service received.
Regards
Moddy Kwaaiman
We truly regret to take note of your experience and thank you for bringing it to our attention.
Thank you for taking my call; I have referred this matter to the management of our Sales division for review and action.
We apologise for the inconvenience caused and for the level of service received.
Regards
Moddy Kwaaiman
