Sales agent LM_HLONS001 VERY RUDE & UNPROFESSIONAL

I placed an order for a router contract on 15/02/23 with agent LM_HLONS001 directly from sales department been over two weeks didn't receive any updates and when I called today to follow up the representative said order was not submitted which was strange because previously validations had contacted me to validate order and they confirmed order was successful and order was on its way...the representative then transfered me to the initial agent LM_HLONS001 he said the order the courier company was hijacked even so as soon as you place an order the courier companies keep you updated throughout but I've received nothing and agent LM_HLONS001 WAS VERY UNPROFESSIONAL ARROGANT AND RUDE I asked him to leave notes at least to the courier company to deliver my order at least next week Tuesday latest as I'm now incurring costs outside my budget for data as an inconvenience he said "I CANT DO THAT". I asked why he provided a vague answer AND WAS SPEAKING OVER ME...I'm so disappointed as I am a consultant myself and would never speak to a customer in a manner that he spoke even used terms"what-what " I asked him to put me through to the cancellations department he spoke over me rudlely and passed me through to am automated line I can't get through to. I called back again and spoke to a very professional and polite rep Nicollet Jack's who handled the matter professionally like I would myself even though the line got disconnected after I had asked her to pass me through to complaints but Nicollet Jacks was amazing unlike the arrogant initial rep ...funny cause now on their systems it now looks like the order was placed today ....Agent LM_HLONS001 needs to be trained on respecting and speaking to customers even I can teach him that. His behaviour was so disgusting . The only reason I'm no longer cancelling is because of Nicollet Jacks who handled the call professionally and politely otherwise agent.