SALES AGENT DID NOT DISCLOSE ALL COST INVOLVED IN MIGRATION!!

I was contacted end January 2018 from the sales department to change my contract package to a 'cheaper option'. After the sales agent had explained the new package I confirmed the new total monthly payment amount with her twice if not three times. I accepted the offer as it seemed to be a considerable reduction from what I previously paid. At the end of February I received my statement and to my surprise I am paying much on the new package than my previous package!!!!! I contacted the call centre on 1 March in order to correct the error, spoke to Lydia Marakgadi who 'apparently' logged the query to the correct department.........up until today no feedback !!!!! 2 weeks later I visited a vodacom store to try and resolve the issue, consultant contacted the call centre who then advised me to call them after the 7th of April as they are dealing with billing/recon!!! Contacted call centre once again on 3 May 2018, spoke to Lebogang Lebethe who logged the query to the sales department. I then emailed Lebogang on 17 May for feedback, she responds today with the following mail from the sales team: This was the response from the sales team manager: Hi All,

Kindly find attached and findings below : The agent spoke to the MAH ( client name ). The agent did advise the client of the old subscription and new subscription cost. The Client was migrated from a top up package to a top up package. The agent did advise the client that the migration will reduce their monthly average spend /expenditure. The client was advised that he is still liable for the handset fees if he is paying for one. 5 point check done T&C's done.

Kind Regards, Verona Criselda Soobramoney Enterprise Business Unit Specialist **********

The sales agent who contacted me did not disclose every cost involved and that can be proven once the telephone call recording is reviewed. I want Vodacom to provide me with a copy of the telephone cal recording ,refund me and migrate me back to my old contract until my contract expires whereby I will be moving to another service provider!!!!!!