AA
Auslin A
1 reviews | Active since Nov 2023
13 Feb 2024, 10:21
SALES *****!!
Vodacom sales consultants are quick to make sales but fail to tell you what extra costs are involved. I have been trying to get hold of Vodacom since 23 January 2024, but there has been no response as yet. I contacted Tintswalo via email and tried calling *** as instructed, but when I entered my ID number it said it was incorrect. I tried chatting to the iBOT, but my number is incorrect. THIS IS A MESS and I am not getting helped although I sent NUMEROUS lengthy detailed emails.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Feb 2024, 12:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2024, 12:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AA
Auslin A's updateReviewer Update
13 Feb 2024, 14:24Hi, Thank you for your response.
Please note I received a call from ***, which I missed as I wasn't close to my cellphone. However, I have called 4 times now and spoke to a lady Firdous in the Fibre department and she was transferring me through to the correct department, but the call dropped. I called again and spoke to Cindy who advised me "that the lines are faulty today that's why it is dropping so she is unable to transfer me, I must call 082135" which I called now, but still no assistance or answer. What the heck man, this is pathetic. One person tells me one thing and another a different story.
Please note I received a call from ***, which I missed as I wasn't close to my cellphone. However, I have called 4 times now and spoke to a lady Firdous in the Fibre department and she was transferring me through to the correct department, but the call dropped. I called again and spoke to Cindy who advised me "that the lines are faulty today that's why it is dropping so she is unable to transfer me, I must call 082135" which I called now, but still no assistance or answer. What the heck man, this is pathetic. One person tells me one thing and another a different story.
AA
Auslin A's update13 Feb 2024, 14:24
Reviewer Update
Hi, Thank you for your response.
Please note I received a call from ***, which I missed as I wasn't close to my cellphone. However, I have called 4 times now and spoke to a lady Firdous in the Fibre department and she was transferring me through to the correct department, but the call dropped. I called again and spoke to Cindy who advised me "that the lines are faulty today that's why it is dropping so she is unable to transfer me, I must call 082135" which I called now, but still no assistance or answer. What the heck man, this is pathetic. One person tells me one thing and another a different story.
Please note I received a call from ***, which I missed as I wasn't close to my cellphone. However, I have called 4 times now and spoke to a lady Firdous in the Fibre department and she was transferring me through to the correct department, but the call dropped. I called again and spoke to Cindy who advised me "that the lines are faulty today that's why it is dropping so she is unable to transfer me, I must call 082135" which I called now, but still no assistance or answer. What the heck man, this is pathetic. One person tells me one thing and another a different story.
AA
Auslin A's updateReviewer Update
13 Feb 2024, 14:25Can someone please call me now or any time before 5 I am available? Thank you in advance.
AA
Auslin A's update13 Feb 2024, 14:25
Reviewer Update
Can someone please call me now or any time before 5 I am available? Thank you in advance.
AA
Auslin A's updateReviewer Update
20 Apr 2024, 15:40Vodacom, this is getting ridiculous! Once again Vodacom sends me emails about my account being in ARREARS. How? When? Why? I pay my account every single month at least 5-6 days before the amount is due to AVOID any hindrances.
1. If I go to Vodacom Parow Center to pay I experience issues because they can NEVER tell me what I need to pay.
2. If I check my online bill and pay the amount stipulated, I receive an email a week or 2 later saying I have an outstanding amount which happened this month
3. Now I am receiving arrears emails.
This is the last time I am coming to hello peter. After this, I will be taking this matter up with ICASA, and all the people I am dealing with F2F and telephonically will have to do some explaining. I have names, surnames, dates, and times. From now on I will also start recording the conversations I have with consultants which won't be inadmissible because I will be a part of that conversation. I had enough now
1. If I go to Vodacom Parow Center to pay I experience issues because they can NEVER tell me what I need to pay.
2. If I check my online bill and pay the amount stipulated, I receive an email a week or 2 later saying I have an outstanding amount which happened this month
3. Now I am receiving arrears emails.
This is the last time I am coming to hello peter. After this, I will be taking this matter up with ICASA, and all the people I am dealing with F2F and telephonically will have to do some explaining. I have names, surnames, dates, and times. From now on I will also start recording the conversations I have with consultants which won't be inadmissible because I will be a part of that conversation. I had enough now
AA
Auslin A's update20 Apr 2024, 15:40
Reviewer Update
Vodacom, this is getting ridiculous! Once again Vodacom sends me emails about my account being in ARREARS. How? When? Why? I pay my account every single month at least 5-6 days before the amount is due to AVOID any hindrances.
1. If I go to Vodacom Parow Center to pay I experience issues because they can NEVER tell me what I need to pay.
2. If I check my online bill and pay the amount stipulated, I receive an email a week or 2 later saying I have an outstanding amount which happened this month
3. Now I am receiving arrears emails.
This is the last time I am coming to hello peter. After this, I will be taking this matter up with ICASA, and all the people I am dealing with F2F and telephonically will have to do some explaining. I have names, surnames, dates, and times. From now on I will also start recording the conversations I have with consultants which won't be inadmissible because I will be a part of that conversation. I had enough now
1. If I go to Vodacom Parow Center to pay I experience issues because they can NEVER tell me what I need to pay.
2. If I check my online bill and pay the amount stipulated, I receive an email a week or 2 later saying I have an outstanding amount which happened this month
3. Now I am receiving arrears emails.
This is the last time I am coming to hello peter. After this, I will be taking this matter up with ICASA, and all the people I am dealing with F2F and telephonically will have to do some explaining. I have names, surnames, dates, and times. From now on I will also start recording the conversations I have with consultants which won't be inadmissible because I will be a part of that conversation. I had enough now