Sadly still disappointed

After a month's struggle I finally got my vodacom contract upgraded. Although when Roshan from Vodacom hellopeter team called me on Friday 3 July I specifically asked if I can still claim my free Samsung buds on the samsung member app and she said yes I just use my imei number. After receiving my phone and trying to claim I did some research and according to the Samsung website this promotion already ended on 19 June. So due to Vodacoms incompetency to do my upgrade in time I now am unable to claim this.

Furthermore I would like to thank Lesego from Vodashop Biblio plaza Rustenburg. After weeks of struggling online to upgrade and numerous calls made to vodacom customer care I decided to take the risk and go to the nearest Vodashop. (I was trying to avoid going out due to covid19) When I arrived at the Vodashop I requested to speak to the manager (Lesego), she listened patiently to my story and then informed me that it is possible for Vodacom to open this specific deal (see previous reviews) for my number. She then very confidently explain the procedure (she will email the relative department) and then said she will update me the next day before she goes home. She did infact call me back (first time vodacom calls back after promising to). When she called I informed her that I received a call from Roshan earlier that day and that the upgrade was finally done. Lesego double checked on the system to make sure that it went through. Thank you Lesego for taking the time to deal with this matter. I believe the emails you sent and the effort you put it is what help lead to resolving this upgrade. In the future I would much rather visit your store where customers are valued.