BG
Bilal G

1 reviews | Active since Feb 2021

15 Feb 2021, 21:50

Sad vodacom support

I have had endless problems with the customer service to set up my mums internet connection.

The number 135 routes me to the ****ing stupid Tobi chat bot who is of 0 assistance and is extremely pointless and frustrating.

I have screen munched the entire conversation and its a pity it cannot be uploaded here but up until now the chat bot either says cannot understand my clear problem after asking me to explain and than sends me a security response 3 times before providing me with options to choose from,so i go ahead and select an option but more security responses and than says the chat has expired. This goes on twice and within a reasonable response time.

It is pathetic and hopeless and utterly stupid.If you want to up your support do it professionally and properly.

I will be taking the matter much further as I am still without any solution to my problem.

0
Replies (2)
Vodacom
Vodacom's reply16 Feb 2021, 07:42
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Feb 2021, 16:14
Official
Dear Bilal Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have unlocked the sim card.
 Regards Consumer Website Team

Best regards,