ID
Imthiaz D

1 reviews | Active since Sept 2017

04 Mar 2018, 16:13

Sad state of retail affairs

It's a pity the rating doesn't allow for lower grading. In a world where the best customer service deems the existance and return of business, Game and more specifically Vodacom with it in City View mall Durban is lacking completely. Having been 3 times to the store in three weeks with nobody able to assist or sign up a contract and as it seems nobody seems to be there on sundays. Standing for 20 mins at Game stores customers service desk not a single staff member bustling around bothered to ask if i or the other family had been assisted. Game and Vodacom in City View mall Durban I forsee your closure very soon sadly.

0
Replies (1)
Vodacom
Vodacom's reply05 Mar 2018, 06:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team