Sad Situation

I am not sure if I must laugh or cry out of frustration with the service I experienced from Vodacom. I went into a store in Vangate Mall on Monday to enquire about the PS5 and was told I must come on Friday. I went today and as told there is no stock and must try online. I call online and they referred me back to the store. I go back to the store and they check and say there is 1 at the warehouse but they can only order it Monday and the said one will be gone. I was asked to go the bigger stores and try with them. How does that even make sense. Vodacom please explain why I experienced such disappointing service as a client