Sad service offered by Vodacom Fibre

I am writing to express my disappointment with the service provided by Vodacom Fiber.

Unfortunately, I have encountered numerous issues with the service, from initial complaints to ongoing problems. Despite canceling my contract and subsequently renewing it for 12 months, my recent experience has been far from satisfactory.

On March 1, 2024, I reported a flashing router issue and was informed that it would take 24 hours to resolve due to a problem in my area. Regrettably, the issue persists, and subsequent calls on March 4 and today only added to my frustration. The latest revelation of my contract being canceled was both surprising and inconvenient.

As someone relying on Vodacom Fiber for my son's online education and my work-from-home commitments, the service disruptions are impacting us significantly.

I urge you to promptly address these ongoing problems and expedite the resolution process. The current state of service is disheartening, and I hope for a swift resolution to restore the reliability I once associated with Vodacom Fiber.