Sad service

Sunday I went to get an additional line data sim contract at Vodacom super store Canal Walk. The lady told me I must come back the next day cause she needs to call some department to close the application that is open under my name. So yesterday I went to the store it was another team in. I told the guy what I came in for he said he can't help me, there's nothing they can do about my problem. So I said Okey I will go to man, he was unordered. Reality is, mtn doesn't cover certain areas that I travel to. So I called the contact center n I was assisted, am now waiting for a delivery of my data sim from vodacom. This guy didn't bother to ask his colleagues or his manager n yesterday I wasn't up for a fight. Am not impressed at all with this service, it's not vodacom standard. This is not the 1st time recvieng bad customer service from this team. I wish they can learn from the other team and their manager. To be willing to lose a sale instead of asking for assistance.