IL
Ishtiyaak L
1 reviews | Active since Feb 2015
23 Oct 2018, 07:53
Sad excuses
Hi All
I am very disappointed with Vodacom after being so many years with them I have four contracts with them and last week Thursday 18 October 2018 at 17:30pm I called in wanting to upgrade the consultant helps me with a great deal and yesterday when I called back saying I have not received my sms regarding my upgrade his sad excuse was my upgrade was not processed and he can't recall my deal, than he told me he was going to pull the call recording and when I called him back another sad excuse was the system was offline.
If this is how I am going to be treated as a client I will port all four lines to Telkom who are giving me the best offers so far
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Replies (2)
Vodacom's replyOfficial
23 Oct 2018, 09:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2018, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2018, 14:34Dear Ishtiyaak,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply23 Oct 2018, 14:34
Official
Dear Ishtiyaak,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)