AM
Andile M

1 reviews | Active since Nov 2015

05 Dec 2019, 21:12

sad

I'm really not happy with Vodacom for the past few weeks, every single day I have to call their service center which takes for ever to go through, for them to unlock my line after it has been discontinued. The following message will pop on my emails " Vodacom Balance Notification. For your information. MANDATORY ACCOUNT LIMIT REACHED-SUBSCRIBERS SOFTLOCKED "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this linkhttps://www.vodacom.co.za/vodacom/terms/email-acceptable-user-policy" " And next it will be via SMS " Hi :-) Your Credit Limit Bar has been activated. To view your balances, visit the My Vodacom App or dial *135#. The future is exciting. Ready? Vodacom "

I have been on a Vodacom contract for 10 years now but it 1st time I'm going TRAUMA

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2019, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team