Sad Customer Service

I recently received my upgrade. When I received the phone, it had a big red sticker on the wrapping with the words WARRANTY. This phone isn't even a month old and I have a faulty cable. I took the phone to the iStore to check if it's a software issue - no. I called Vodacom and was advised to go to ANY Vodacom store and they will test it etc. I went to ANY Vodacom store. This store was in Somerset West Mall. The consultant told me it was a sales store and nothing else and that I would have to send the phone in for TWO/THREE WEEKS for them to check it!! I am not one of those people who have spare phones lying around. How about Vodacom give me a temp phone whilst they take my NEW phone in as that makes sense being under WARRANTY! I even took the phone to another tech store and the cable is faulty so to "fix" my problem I would need to purchase another cable. I find it absolutely ridiculous that me, a loyal customer of Vodacom experienced this.