sacarstic and rude agent

I have a contract with Vodacom, I subscribed to Unlock and Rewards and I decided that on 4 th day I will unsubscribe because it is under content services, you know what happened my airtime was deducted again this morning and I call client care to request my airtime back, and explain everything to the agent her name was Thando 18/05/2020 and 08:52, her first reply to reply to everything that I said to to her was "and then ke sisi who subscribed" , I don't know whether its her company or business that she can undermine that I said wanted my R3 back, She was not professional nor did she want to listen, it's unfortunate that everytime I cal in, I am always talking to female agents that think i'm clueless, the other time I logged a complaint against your agents it was because she was also clueless told me the extra R5 is for insurance of which that was a lie as it I managed to to maneuver in cancelling it off.