1 reviews | Active since Mar 2017
Sa's number one cellular network?
<p>I understand data bundles get depleted daily . </p> <p> </p> <p>Mine depleted as usual and decided I'll purchase R80 airtime to get another 1GB of data since I'm already on a data plan simcard. </p> <p> </p> <p>Gone. </p> <p> </p> <p>Yes gone, the R80 airtime that I couldn't even look at is missing before I could process my data bundle . </p> <p> </p> <p>Phoned vodacom via 111 and after listening to prompts for 6 minutes spoke to a consultant that was helping until the phone died and I couldn't hear anything on their side, thinking they would call back I waited 5 minutes but nothing . </p> <p> </p> <p> </p> <p>Called for the second time and after another 6 minutes of prompts the consultant could not help me? Couldn't even give the information the first consultant gave. </p> <p> </p> <p>Really really gutted I now spent a total of R165 of airtime trying to load a a bundle of R79? </p> <p> </p> <p>Complete waste of time, effort and money! </p> <p> </p> <p>A loyal customer for over 7 years. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client.
We would like to apologise for any inconvenience caused.
We would suggest you switch your cellular data off before loading airtime and converting it to data.
Going Forward - Please note, you will need to monitor all data activity on your device. To save costs, turn off iCloud, go to Settings > iCloud > delete account or disable. To turn of Apple Maps go to Settings > Privacy > Turn off location services. To see which apps have used your data go to Settings > Cellular > Scroll down to the list of apps installed on your phone. Kindly consider activating a bigger bundle to cover additional usage. Alternatively, switch the mobile data off to prevent connections from taking place. Should you be using wifi, ensure that your mobile data is switched off whilst connected, to ensure that the device does not default to cellular data if the wifi signal weakens or drops. Please visit http://ow.ly/w0iSy on how to manage your data.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client.
We would like to apologise for any inconvenience caused.
We would suggest you switch your cellular data off before loading airtime and converting it to data.
Going Forward - Please note, you will need to monitor all data activity on your device. To save costs, turn off iCloud, go to Settings > iCloud > delete account or disable. To turn of Apple Maps go to Settings > Privacy > Turn off location services. To see which apps have used your data go to Settings > Cellular > Scroll down to the list of apps installed on your phone. Kindly consider activating a bigger bundle to cover additional usage. Alternatively, switch the mobile data off to prevent connections from taking place. Should you be using wifi, ensure that your mobile data is switched off whilst connected, to ensure that the device does not default to cellular data if the wifi signal weakens or drops. Please visit http://ow.ly/w0iSy on how to manage your data.
Kind regards
Vodacom Consumer Website Team
Best regards,
