KM
Katlego M

1 reviews | Active since Mar 2017

10 Mar 2017, 15:38

SA's No.1 Service NON-Provider

<p>I have continously had to beg for feedback after being horribly ****** of my data and airtime. Upon efforts of calling to try get to the bottom of the issue, I spoke to a vodacom agent that seemed even more confused. The social media support page has dragged its feet to reply to my query time after time and are NOT forthcoming.</p> <p> </p> <p>It is highly disappointing to receive such service after over 12 years of loyalty to the network provider.</p> <p>I have considered even switching networks because of the high tarriffs but have stayed all this time and have been tolerant of their out-of-this-world rates. If i should pay higher tarriffs then let it at least be for quality service.</p> <p> </p> <p>extremely disappointed in the manner in which they've handled the situation, or lack thereof.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2017, 16:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team