KM
Katlego M

1 reviews | Active since Mar 2017

10 Mar 2017, 16:06

SA's No.1 Service NON-Provider

<p>I have continously had to beg for feedback after being horribly ****** of my data and airtime. Upon efforts of calling to try get to the bottom of the issue, I spoke to a vodacom agent that seemed even more confused. The social media support page has dragged its feet to reply to my query time after time and are NOT forthcoming.</p> <p> </p> <p>It is highly disappointing to receive such service after over 12 years of loyalty to the network provider.</p> <p>I have considered even switching networks because of the high tarriffs but have stayed all this time and have been tolerant of their out-of-this-world rates. If i should pay higher tarriffs then let it at least be for quality service.</p> <p> </p> <p>extremely disappointed in the manner in which they've handled the situation, or lack thereof.</p> <p>The level of explicit arro<span style="font-family: Thread-000010a0-Id-000000e9;">gance I've been made to endure is unacceptable.</span></p>

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 10:10
Official

As per our e-mail communication, this query has been resolved.

Regards,

RM